Refund & Return Policy
At Kaparti, each piece is made-to-order with care by our artisan partners, just for you. Because of the custom nature of our jewelry, we do not accept general returns or exchanges.
However, if something isn’t right, we’re here to help.
Our Promise
Kaparti is built on trust, craftsmanship, and community. We stand behind the quality of our work and want every customer to feel supported.
If you encounter an issue, reach out to us at: team@kapartiofficial.com
We aim to respond within 2 business days.
No Returns or Exchanges (Made-to-Order Policy)
All pieces are handcrafted after your order is placed. For this reason, we are unable to accept returns or offer exchanges due to:
- Change of mind
- Incorrect sizing
- Personal preference
Please review product details carefully before purchasing. If you're unsure about anything, feel free to email us. We're happy to guide you before you order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We’ll work with you to make it right.
To help us assist you quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll offer a replacement, repair, or refund depending on the case.
Need long-term repairs after this period? Visit our Care & After Support page.
Refunds (If Approved)
If a refund is issued, it will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Looking for Re-plating or Repairs?
If your jewelry needs care beyond the initial delivery window, such as restoring its shine or fixing a broken part, we offer lifetime support.
Explore our re-plating, repair, and sustainability programs on the Care & After Support page.
